"Great service and much information prior to the cruise – very organized.” – Nancy Easum, Illinois

GET READY, GET SET, GO!

Planning for your cruise vacation can be half the fun. On a Royal Caribbean International and Cruise Everything vacation, nearly everything is taken care of and, in order to help you get ready, we’ve put together this collection of some of the most commonly asked questions.

What is the payment schedule and when is the balance due?

Your first deposit of $350.00* per person is due upon booking. A second deposit of $200.00 per person will be due March 1, 2011. Your final balance must be paid by July 1, 2011.

*Suites in Category GS or higher will require a non-refundable $700.00 per person deposit due upon booking

How do I make payments?

We will automatically charge all payments on your credit card unless otherwise instructed. You are free to make installment payments by check or US Money Order at any time, even if you have put your initial deposit on a credit card. Cruise Everything accepts MasterCard and Visa. We will not accept personal checks after July 1, 2011.

If I have to cancel my cruise vacation will I receive a refund?

All cancellation requests, name change requests, or stateroom change requests must be received in writing via post mail, electronic mail, or facsimile before any procedure to cancel the reservation can begin. If no written communication is given, the reservation will not be considered cancelled or changed and will be kept in tact, and you will be responsible for any payments due.

Cancellation or change notifications can be sent to Cruise Everything, 1950 Courtney Dr Ste 1, Fort Myers, FL 33901; faxed to 239-275-1135; or emailed to scott@cruiseeverything.com. A cruise is not formally cancelled until we have confirmed your cancellation request with a return email or written confirmation.

The following is the schedule of cancellation penalties:

Anytime up to January 4, 2011: $25.00 per person service charge
January 5 to February 4, 2011: $50.00 per person
February 5 to April 4, 2011: $100 per person
April 5 to June 4, 2011: $250 per person
June 5 to August 1, 2011: $350.00 per person
August 2 to September 1, 2011: 75% of total charges (including any air fare, transfer, or hotel charges
Anytime after September 1, 2011: No Refund

Click Here to Cancel Your Reservation

The following is the schedule of service charges for individual passenger name changes:

Name changes made on or before April 1. 2011: No charge
Name changes made April 2 to May 1, 2011: $50.00 per person
Name changes made May 2 to June 30, 2011: $100.00 per person
No name changes are allowed on or after July 1, 2011.

The following is the schedule of service charges for stateroom changes within same category or lower:

Stateroom changes made April 2 to May 15, 2011: $50.00
Stateroom changes made May 16 to June 30, 2011: $100.00
No stateroom changes made on or after July 1, 2011

No service charge for stateroom upgrades or adding additional passengers to staterooms.

Will the price change?

Royal Caribbean reserves the right to increase any published rates, including cruise rates and air fare supplement rates, or instate fuel surcharges, without prior notice. However, once Royal Caribbean and Cruise Everything has received a full deposit for the service initially booked by a guest, the cruise rates and/or air fare supplement rates, whichever is applicable, will not change although the guest will remain liable for any applicable taxes, fees, or surcharges that may be assessed by any governmental or quasi-governmental agencies. In addition, Royal Caribbean reserves the right to assess the air/sea guest a charge covering any fuel, security, or other applicable surcharge increases assessed against Royal Caribbean.

What does the cruise price include?

The price of your cruise vacation includes ship accommodation, ocean transportation, most meals, some beverages, stateroom and traditional dining room gratuities, and most entertainment aboard the ship.

THE QUACKER CRUISE INCLUDES SEVERAL PRIVATE EVENTS, AMENITIES AND GIFTS THAT ARE NOT A NORMAL PART OF A ROYAL CARIBBEAN CRUISE. ONLY GUESTS IN THE QUACKER CRUISE GROUP WILL HAVE ACCESS TO THESE EVENTS AND AMENITIES. PASSENGERS NOT A PART OF THE QUACKER CRUISE ON THE OASIS OF THE SEAS WILL NOT BE ALLOWED TO OUR PRIVATE GROUP EVENTS OR HAVE ACCESS TO OUR EXCLUSIVE AMENITIES.

All prices are per-person based on double occupancy of the stateroom and are quoted in U.S. dollars. The cruise vacation price does not include air transportation, transfers (except as noted), or items of a personal nature, such as shore excursions, beverages, telephone calls, photographs, bar or alternative dining gratuities, medical services, internet usage, etc. These items may be purchased separately. The cruise fares quoted also do not include any applicable government taxes, fees, or surcharges that may be assessed by any governmental or quasi-governmental agencies. Such assessment is subject to change without notice at any time whether or not you have a confirmed booking under deposit or if you have made final payment.

Is cancellation coverage available?

Yes, Cruise Everything offers Travel Guard International Cruise Cancellation Protection Insurance. Because unforeseen circumstances arise, Cruise Everything strongly recommends that you purchase this specialized Travel Protection Plan. It covers for medical related cancellations and pays all penalties imposed by Royal Caribbean. It also will cover you with Health and Emergency Evacuation Insurance. (Note: Most health insurance companies, including all HMO’s and Medicare do not provide coverage while at sea or on foreign soil.) Please see the special page on this website for more information or click on the link below:

Quacker Cruise Travel Protection

What should I pack?

Days onboard are casual, and you’ll be most comfortable in sports clothes and resort wear. Shoes should be low-heeled for deck activities. Bring a few swimsuits so you’ll always have a dry one. Also, don’t forget your camera and binoculars (towels are provided.)

For evening wear, count on three basic types of attire:

Casual – Dresses, skirts, or slacks and blouses for women, sport shirts and trousers for men
Smart casual – Dress and pantsuits for women, jackets for men
Formal – Cocktail dresses for women; suits and ties or tuxedos for men.

Please hand carry all valuables, medication, and travel documents.

Click below for more details:

What to Pack

When will I receive my stateroom assignment?

Reservations will be issued a Royal Caribbean Booking ID and stateroom assignment at a later date. You will receive an updated invoice or notification when you have been assigned. Please note those booked in Category V, X, or Z will receive notification at a much later date, but prior to final payment.

What about my cruise documents?

Royal Caribbean provides complimentary electronic cruise documents (eDocs) for all guests. Your eDoc will also provide instructions on how to request your customized, printed, self-adhesive set of luggage tags that will be mailed to you complimentary via the United States Postal Service. For those of you without access to a computer or printer, we will print your E-DOCS and mail to you for a nominal fee. Your cruise documents will be available online to print approximately 45 days before the cruise (around August 25, 2011). You will receive an e-mail with downloading instructions when your documents are ready. Each passenger is responsible for presenting correct and valid travel documents at cruise check-in. You also have the option to request printed cruise documents for $60.00 per document.

For more information click below:

Optional Pre-Cruise Concierge Service

Cruise Documents

Luggage Tags

What forms do I have to fill out before I cruise and how do I check-in online?

Online check-in is also available. Completing the Online Check-In process for all the guests in your reservation will save you from having to fill out forms at the pier and needs to be completed 3 days prior to your sail date. Royal Caribbean requires guests to be checked in no later than 60 minutes prior to the scheduled sailing time*. Guests arriving late will not be permitted to sail. This supports government regulations in some ports that require cruise lines to submit a departure manifest 60 minutes prior to sailing. Guests are requested to complete Online Check-In no later than 3 days prior to the cruise in order to expedite the pier check-in process. Once you have completed the Online Check-In process, you will receive a SetSail Pass. It indicates that you successfully completed the check-in process for you and those guests listed on your SetSail Pass.

When you check-in online, it saves time. You won’t have to fill out any forms at the pier. When you and your party arrive, you’ll just need your signed SetSail pass, identification documents, and credit card that you register online.

First, gather the following information for all the guests you’re checking in:

Ship
Sailing date
Royal Caribbean reservation number
Passport or appropriate proof of citizenship and identification
Home address
Emergency contact name with phone number
Travel plans before and after your cruise
Credit card for the Onboard Expense Account

How can I check my Cruise Information?

In advance of your cruise, take the time to visit My Cruises and Countdown to Cruise at royalcaribbean.com. When your booking is confirmed, create an account, and you will be able to verify your reservation, fill out any advance immigration information, and a few weeks prior to the cruise you can make your reservations for shore excursions, sport and spa packages, specialty dining and My Time Dining reservations, as well as show reservations. Ensure your name appears exactly as shown in your passport. If the name does not match, it is important that you contact your Cruise Everything agent to correct this information. Also, verify that your passport details and emergency contact information are complete and correct.

Do I need a passport?

A valid passport is required for the Quacker Cruise!

Please click below for passport requirements

Passport Requirements

Do I need a Visa?

Visas will not be required on the Quacker Cruise for all U.S. citizens. If you are a non- U.S. citizen, please contact Cruise Everything for further information.

Do I need inoculations?

Inoculations are not required on the Quacker Cruise for all U.S. citizens. If you are a non-U.S. citizen, please contact Cruise Everything for further information. IMPORTANT: Visa and documentation requirements vary by destination and do change from time to time. Be sure to check with your travel agent to verify current regulations.

What if I am traveling with a minor (under 18) and I am not the parent or legal guardian, or my child’s last name is different?

Adults who are not the parent or legal guardian of any minor child traveling with them are required to present the child's valid passport and visa or the child's birth certificate (original, a notarized copy or a certified copy) and an original notarized letter signed by at least one of the child's parents. The notarized letter from the child's parent must authorize the traveling adult to take the child on the specific cruise, must authorize guardian to sign legal documentation/waivers for participation in any activities requiring them (i.e. Rock Climbing, Flowrider, Bungee Trampoline, Inline Skating, or Ice Skating) and must authorize the traveling adult to supervise the child and permit any medical treatment that must be administered to the child. If a non-parent adult is a Legal Guardian, the adult must present a certified certificate of Guardianship with respect to the child.

Should the last names of the parent and minor child traveling with them differ, the parent is required to present the child's valid passport and visa (if required) and the child's birth certificate (original, a notarized copy or a certified copy). The name of the parent(s) and the child must be linked through legal documentation.

What about health matters?

We recommend seasonal influenza vaccinations for all passengers. Furthermore, you are strongly advised to seek advice from either your Primary Care Physician or an approved public health advisory service to identify any specific vaccination or health precautions required for each port of call: e.g. World Health Organization (WHO) (www.who.int/ith) or the United States Centers for Disease Control and Prevention (CDC) (www.cdc.gov/travel/). Some countries strictly enforce certain health requirements. Failure to comply may result in the local authorities preventing passengers from going ashore and some may impose a monetary fine or deny the ship entry into the port. If you take any regular medications, you are strongly advised to carry these in your hand luggage and also to take extra supplies to cover any unexpected circumstances. If you have received treatment for any significant medical condition please carry a recent report along with any pertinent information, from your treating physician. Pregnancy: Royal Caribbean cannot accept passengers who will have entered the 28th week of pregnancy by the end of the vacation. Is the ship wheelchair accessible? Royal Caribbean offers wheelchair accessible staterooms and can provide dining room seating arrangements to avoid stairs and raised areas. Just be sure your Cruise Everything agent notifies Royal Caribbean of your wheelchair usage and any other special needs prior to sailing. Travelers with physical challenges should check in with the onboard Tour Office to ensure that all pre-reserved tours can accommodate their needs. In some ports of call, the ship must anchor and passengers must be transported to the pier via tender. Tidal conditions, even when the ship is docked, may also limit pier accessibility. With your safety and comfort in mind, the decision to permit or prohibit passengers from going ashore will be made on each occasion by the ship’s Captain, and the decision is final. Because we are not staffed with specially trained personnel to assist passengers with physical challenges, we recommend that you be accompanied by someone who is physically able to assist you both ashore and aboard if necessary. Each ship stocks a limited number of wheelchairs, but please be aware they must be pre-reserved at the time of your booking. When bringing your own wheelchair, we highly recommend collapsible wheelchairs, as the width of stateroom doors varies from ship to ship. Should you require further information, please contact your travel agent or our Reservations Department for assistance. If you need to bring and use syringes or other medical equipment onboard, we request that you bring a sharps box and that you contact the shipboard medical infirmary for disposal instructions. If you are traveling with a service animal, please be aware that Royal Caribbean requires advance notice and regulations may vary from port to port. Royal Caribbean does not provide pet food. If your service animal requires special food, you will be responsible for bringing a supply of such food for the duration of your trip. Passengers are advised to consult the local authorities at each port of call prior to departure for the necessary documentation.

What about Customs?

To avoid having to pay customs tax on previously-owned property upon re-entry, U.S. residents should have a receipt for, or should register with customs prior to departure, their foreign-made cameras, expensive jewelry, video cameras, radios, and other electronic equipment. Customs will issue a certificate of ownership so you can avoid duty and taxes upon your return. For details, write to the Department of the Treasury, U.S. Customs Service, Washington, D.C. 20229 for a copy of “Know Before You Go”. Canadian residents can write to the Customs Office, 333 Dunsmuir Street, Vancouver, B.C. V6B 5R4 for a copy of “I Declare” or can contact their local customs office.

Are there any items that I am not allowed to bring on the ship?

Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. The following are examples of items that guests are not allowed to bring onboard. These and other similar items will be confiscated upon being found. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned.

Prohibited items:

Firearms & Ammunition, including realistic replicas.
Sharp Objects, including all knives and scissors with blade length 4 inches or more
(Note: Personal grooming items such as safety razors are allowed.)
Illegal Drugs & Substances
Candles & Incense
Coffee Makers, Clothes Irons, & Hot Plates
Baseball Bats, Hockey Sticks, Cricket Bats, Bows & Arrows
Illegal Drugs
Skateboards & Surfboards
Martial Arts Gear
Self-Defense Gear, including handcuffs, pepper spray, night sticks.
Flammable Liquids and Explosives, including lighter fluid and fireworks.
HAM Radios
Dangerous Chemicals, including bleach and paint.
Alcoholic Beverages (please see below)

Can I bring alcoholic or non-alcoholic beverages from home (or a port) on the ship?

Guests are not allowed to bring alcoholic or non-alcoholic beverages onboard for consumption or any other use. Alcoholic beverages that are purchased in ports-of-call or from Shops On Board will be stored by the ship and delivered to your stateroom on the last day of the sailing. Alcoholic beverages seized on embarkation day will not be returned.

Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol. Guests who violate any alcohol policies, (over consume, provide alcohol to people under age 21, demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Guests who are under the permitted drinking age will not have alcohol returned to them

Does Royal Caribbean accept cash on the ship?

All of Royal Caribbean International ships operate on a "cashless" system, meaning your boarding card, (also known as your SeaPass card), will be used as a charge card to make all onboard purchases. Normally to activate this SeaPass account, most guests provide a credit card, (American Express, Optima, MasterCard, Visa, Discover and Diner's Club), to have these purchases charged to at the end of their cruise. Additionally, the SeaPass system may be activated with traveler's checks, debit cards with a Visa or MasterCard logo, or cash.

A running tab of all your purchases will be kept under separate folio numbers for each guest and an itemized statement left in your stateroom the night before disembarkation. If you provided a credit card and there are no discrepancies, the amount will be charged to your account on the morning of disembarkation. If you have used traveler's checks or cash to activate the account, you will need to settle the account at the Guest Relations desk, (to either receive a reimbursement of the unused amount you originally left or to pay the balance of what you have charged over the amount of what you originally left).

Please note: We require guests to place a deposit if they are paying for their SeaPass account with cash. There is a $500 daily limit on cash accounts for 7+ night sailings and $300 for 2/3/4/5 night sailings. Once the daily cash limit is reached, we will call the guest and inform the guest that the limit has been reached.

What about gratuities?

During your cruise, you will meet many members of our dining and accommodations staff in a variety of locations as they provide you with extraordinary service for all your dining and stateroom needs. Your can rest easy knowing that your gratuities have been prepaid to your wait staff, dining captain, and room steward. You of course are permitted to leave any additional amounts if you feel that your service has exceeded your expectations. You will be responsible for all other gratuities. A 15% gratuity is automatically added to your bar charges and dining room wine/liquor account. Gratuities for other shipboard staff such as casino dealers and spa personnel are at your discretion.

Is there a guest conduct code?

Throughout its history, Royal Caribbean International has provided its guests with a wide variety of cruise experiences that lead to exceptional vacations. Whether it’s our professional and friendly crew, our unmatched fleet of ships, our almost endless variety of activities, our extensive list of beautiful and exotic destinations and excursions, our exciting entertainment, or our wide variety of delicious food, you will find many reasons why your Royal Caribbean cruise vacation will be one of the best you have ever experienced.

You may also find that one of the most amazing parts of your cruise experience will be the many rich and varied cultures represented among our guests. This diversity offers a chance to learn about different parts of the world and to make new friends. But just as a new friend can enhance your vacation experience, some guests may behave in ways you find unusual or undesirable. Since our guests do come from different and diverse backgrounds, it is important that everyone have a common understanding of the behavioral standards in place on Royal Caribbean International ships.

This Guest Conduct Policy is intended to help ensure that all guests are able to participate in a safe and enjoyable cruise experience and sets forth standards of conduct for guests to follow throughout their Royal Caribbean cruise vacation, including transfers to and from ships, inside terminals, while onboard, at ports-of-call, during shore excursions and at our private destinations. This policy is not intended to be all inclusive, and it is likely there will be conduct issues that it does not specifically address. In that event, as in all others, guests are expected to follow the direction of the ship’s Captain who will take appropriate action to ensure the safety, security and well-being of our guests. In addition to this policy, guests are expected to comply with applicable laws of the various countries that their cruise visits. Updates to the Guest Conduct Policy may be made between publications of this directory. Any updates to this Guest Conduct Policy are available for review on the Royal Caribbean International internet site.

Click here to read the entire Guest Contact Policy

What if I have special dietary needs?

We make every effort to accommodate our guests' dietary requirements whenever possible. We can accommodate dietary needs such as:

Food allergies, Gluten-free, Kosher, Low-fat Low-sodium
Vegetarian Meals (including Indian-style vegetarian) are available on all menus in the Dining Room and Windjammer Cafe every day. Guests do not need to make a special request for these meals.
Lactose-free/soy milk, Ensure, and kosher meals are available no extra charge. All you have to do is notify us at least 45 days prior to sailing (90 days for European/South American Itineraries). Kosher for Passover Meal requests MUST be received 90 days in advance in order to be accommodated.

Contact Cruise Everything by filling out a Special Needs Form and request that the remark be noted in your reservation details. Once you are booked, you may add your request to the “update personal information” in your “My Cruises” profile. You may also send an e-mail request to scott@cruiseeverything.com, or fill out a special needs form at www.quackercruise.com. We kindly ask that guests do not call Royal Caribbean International suppliers with specific questions.
Special meal requests that are received less than 45 days of sailing (90 days for European/South American itineraries) are dependent on the ship's product availability. We will try to accommodate to the best of our ability.
Please note: Baby food is available via our Gifts and Gear page via our Babies To Go program and infant formula is not provided on board.
Guests may not bring on board any food items other than baby food and/or dry, nonperishable snack items (cookies, crackers, chips, energy bars, etc).

What if I am celebrating a special occasion?

We've made it easy for you to get the most out of your celebration! No matter what the occasion, we have something for you in our Gifts@Sea^SMRegistry! Choose from a wide variety of gift items. Top selling items for special occasions are our lovely: Romance Packages, Happy Birthday Package or our great stateroom decorations and floral arrangements. You can create a registry for everything you would like to receive and email it to all your friends and family! To create a registry or purchase something for yourself, just go to giftsatsea.com!

Royal Caribbean offers Birthday, Anniversary and Special Occasion Cakes fleet-wide for a nominal fee. There are two types of cakes available: chocolate sponge cake with chocolate butter cream or vanilla sponge cake with vanilla butter cream, both are decorated with flowers on the left side of the cake. These cakes are 6" round and serve 2-10 people. The name (or names) will be written on the cake with a candle placed on top. A minimum of 6 hours advance notice is required. All cakes that are ordered by 12 noon will be served that evening in the main dining room. The cake will be charged to your Seapass card or credit card upon request at time of ordering the cake onboard the ship.

If you don't want to purchase a whole cake, just tell your Main Dining Room waiter about the special occasion and who it's for. Our waiters will sing a birthday / anniversary song - with a slice of cake (based on the daily cake offerings for that evening) and a candle prior to serving you the dinner dessert, free of charge.

Are there shore excursions and how do I book them?

Yes! Royal Caribbean offers a variety of different excursions at every destination including:

Adventure - like mountain biking and 4x4 off-roading
Beach & or water related activities - like whitewater rafting and deep-sea fishing
Cuisine tours - like pub crawls and tapas tastings
Flightseeing - like helicopter tours of glaciers and volcanoes
Golf - tees from tropical beaches
Shows - like museum tours and mariachi bands
Sightseeing - like scenic drives and guided tours
Snorkel and Scuba - like helmet dives and reef tours
Wilderness & wildlife - like canoe safaris and canopy adventure

Click here for FAQ about Royal Caribbean shore excursions, and how and when you can reserve them.

Can I contact people back home from the ship, and can they contact me?

Your friends and family can contact the ship by calling (888) 724-SHIP. Or from outside the U.S. they can call (732) 335-3285. The cost is $7.95 USD a minute and can be charged to their American Express^®, MasterCard®, Visa^®, Discover® or Diners Club^®. From outside the U.S. additional long distance charges will also apply.
You can make ship-to-shore calls from your stateroom, 24 hours a day. The cost is $7.95 USD per minute and will be automatically charged to your SeaPass^SMaccount.
You can also use our onboard Internet Cafés, stateroom Internet connection, or Hot Spots to send an e-mail to your friends or family for a minimal fee.

How much luggage can I bring?

Each guest is permitted to carry a reasonable amount of personal property (including luggage) aboard the vessel; however, for your comfort and convenience, it is recommended that you limit the number of pieces you take. Keep in mind that airlines may charge for excess or oversize luggage. Charges incurred for excess or oversize baggage are the sole responsibility of the passenger. Each airline has a different limit on the amount of luggage they allow. Check with your air carrier for specific restrictions, such as allowance of pounds and any additional charges.

Is there a motor coach service if I live in Florida?

Royal Caribbean has a special motor coach service designed for cruise-only passengers sailing to the Caribbean or Panama Canal. Those living in Florida can take advantage of motor coach transportation to and from the ship. For scheduling, dates, participating cities closest to you, and other information, please call Cruise Everything.

What if my flight is delayed on sailing day?

If you miss the departure of your trip due to carrier-caused delays or other covered reasons and you have purchased the travel protection insurance, Travel Guard reimburses you for additional accommodations, meals and "catch-up" transportation expenses. Otherwise, you are responsible for any expense incurred to meet the ship at its next port of call. For this reason, many guests find it is easiest to arrive a day prior to sailing and stay in a hotel the night before to avoid any possible delays.

Information listed is subject to change. 09/27/2010